Return & Refund Policy

Eligible returns

Eligible change-of-mind returns may be requested within 14 days from delivery of the item, subject to the exclusions below. The restocking fee is 0%.

For change-of-mind returns, the customer arranges and pays for return shipping. Please wait for our instructions before sending anything back.

Food and consumables

Ordinary change-of-mind returns after delivery are not available for food and consumables, including food, beverages, confectionery and snacks.

This exclusion does not prevent you from reporting a damaged, defective, wrong, spoiled, expired, leaking, missing or materially misdescribed/non-conforming item.

Personal care products, opened or used items, gift cards and clearance items remain excluded from ordinary change-of-mind returns. These exclusions do not remove applicable statutory consumer rights or the problem-resolution routes below.

Damaged, wrong, missing or quality-related items

Please report a problem promptly through our structured support form or email support@ansably.com. Include the order number, affected item and quantity, reason and a short explanation.

We may request relevant photos or other useful evidence in the same conversation. Do not send passwords, login codes or card details.

For wrong, damaged, defective, materially misdescribed, leaking, missing, spoiled or expired items, we do not charge a restocking fee and do not automatically require the customer to bear return or replacement costs.

The owner reviews the evidence and determines the appropriate replacement, refund or claim handling. A change-of-mind exclusion or final-sale designation does not remove applicable consumer rights.

Do not return an unsafe or leaking item without instructions.

Cancellation requests

You may request cancellation until the item is fulfilled. Use your customer account where available or our support form.

A request is not approval. Once an item is fulfilled, use the appropriate delivery/problem-resolution route rather than assuming cancellation is available.

Review and refunds

Returns, cancellations and financial or exception decisions are reviewed by the owner. There is no automatic cancellation, return approval, refund or compensation. We will communicate the decision and next steps.

If a refund is approved, it is issued to the original payment method whenever possible; approval and processing are separate steps. Processing times depend on your bank or payment provider.

Contact and support

Contact support@ansably.com or use our support form. Support availability can vary during the day. If nobody is immediately available, leave your message in the same conversation and the Ansably team will follow up when available. Review times depend on the nature of the case.