If an item arrives damaged, incorrect, or missing, please contact support@ansably.com as soon as possible. Please review our Refund Policy for the applicable terms.
How to request help
Use our support form or email with your order number, the affected item and a brief description of the issue. Keep follow-ups in the same conversation so your request and its history stay together.
Before sending an item back
Contact us for the next steps before arranging a return. Keep the item and packaging only where it is safe to do so. If photos of the product, label or outer packaging are requested, take them only when safe.
Do not use food that is leaking or appears unsafe. Do not handle or repack broken glass. Tell support about the damage so the appropriate next steps can be confirmed.
Cancellations and refunds
A request does not itself confirm that an order has been cancelled, a return accepted or a refund processed. We review the order and confirm the outcome. Once a refund has been approved and processed, the timing depends on the payment provider and bank.
The Refund Policy sets out the applicable terms. This page explains how to contact support and does not replace that policy or affect your applicable consumer rights.